The most commonly PCI support asked questions about our PCI compliance product.
As you may expect, we get a lot of the same questions from customers about their PCI DSS compliance product. We thought we’d post the most common as an easy go-to source for those with questions.
We send out reminder emails informing you of your non-compliant status. By logging into your SecurityMetrics account using your email and password, you'll have access to an intuitive web interface where you can review your requirements for PCI compliance. You can then complete the PCI DSS requirements that apply to you.
See also: PCI DSS FAQ
If your merchant processor is partnered with us, they have immediate access to your PCI compliant status, and no action is required on your part. If not, we have reporting tools available to send your compliance status to an email address of your choice.
Once you're compliant, you can print a certificate of compliance by clicking on the Reports tab on the dashboard. Click on ‘show additional reports’ and then download your Merchant PCI Certificate.
Your email is the email address used to create your account. If you would like to update your email address, please contact our Support Department at 801.705.5700.
Contact our Support Department at 801.705.5700 for help with resetting your password.
On the PCI dashboard you will find a To Do list of actions you must take to become PCI compliant. Click on any step to begin working towards a compliant status.
Clear your browser's cache and cookies. If that doesn't work, try logging into your account using another browser, such as Google Chrome or Mozilla Firefox.
All questions regarding charges or payments can be answered through our Compliance Department. Contact them by phone at 801.705.5665 or via email at compliance@securitymetrics.com.
See also: 10 PCI DSS Myths
See also: SecurityMetrics PCI Guide
SecurityMetrics provides 24x7 support for its customers by phone or email at no additional cost. Call the Support Department for assistance at any time at 801.705.5700 or email support@securitymetrics.
SecurityMetrics offers a combination SAQ for merchants with multiple processing methods. This will automatically be identified through your scoping process. If you have questions about what applies to your business, contact our Compliance Department at 801.705.5665 or compliance@securitymetrics.com.
You may be thinking about the questions we ask determine your SAQ type, but those questions don’t necessarily complete the Self-Assessment Questionnaire.
Point of Sale Terminal refers to a physical machine used to process credit cards. The make and model of your device can typically be found somewhere on the device itself. Point of Sale Software refers to a program on your computer used to process card transactions.
To reach a passing SAQ, you must be in compliance with all the requirements. If there’s something you don’t understand or you are unable to mark ‘yes’ to, contact the Support Department by phone at 801.705.5700 or support@securitymetrics.com. To revisit the sections you put no to simply click on the section name.
If a standard isn't currently applicable, the PCI Council wants to make sure you understand it, and would meet that standard if it ever applies. If you agree you would meet the standard if it should apply to your business in the future, you should mark "yes".
Completing the PCI Self-Assessment Questionnaire is an annual requirement. Re-take the Self-Assessment Questionnaire until you pass.
If you have any additional questions about vulnerability scanning that weren’t answered in this blog post, feel free to contact our 24/7 support team at: 801.705.5700 or support@securitymetrics.com (UK: +44 33 0808 0832)
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